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Groupcall e-news March 2012  
 
Latest News

We are pleased to inform you that we will be holding an Emerge Event at the House of Lords, with the company and support of Lord Knight of Weymouth.

The lunch event will take place in the Cholmondeley Room and Terrace at the House of Lords on Thursday 15th March.

Starting at 12.30pm, we will give you an overview of Groupcall Emerge along with the future of Emerge with lots of exciting and new developments. Rush Croft Sports College will also share their Emerge experience with you, so it’s a great opportunity to find out how other schools are using Emerge and to speak to our technical team too, if you have any queries or questions.

The event will finish at 2.30pm and lunch will be included. So, if you would like to attend, simply complete the booking form to confirm your place. If you have booked already, we look forward to seeing you there.

A confirmation will be sent to you on receipt of your booking form and further information including directions on how to get there will be sent prior to the event.


Take a look at our new Messenger 4 eLearning videos!

 

http://www.groupcall.com/eLearning/

Here you will find a number of quick 'how to' guides for Messenger including all the new features of Messenger 4.

Do you need some refresher training? Simply contact us on: 020 8502 7344 and we will arrange a remote training session for you, free of charge.



Please see below for a few quick reminders that you may find useful when using Messenger:

  • SIMS schools now have the option to contact us and have their classes imported as Groups into Messenger.
  • When sending a message remotely, remember to add the name of your school as this does not automatically appear.
  • Messages can be sent in multiple languages. Click here for more information
  • Remember that any text message containing over 160 characters will be sent as one message but will be charged as multiple units. Messenger 4 makes this easier for you to monitor. As soon as you go over 160 characters the text changes to red
  • Did you know that you can buy blocks of 5,000 texts in advance at the reduced rate of just 4.5p each?
  • Can't remember your log in details when wanting to send a message remotely? Don't forget to send us your security documentation so we can inform you of your log in user name and password. We are unable to give you these details without your completed security form (see below for a link to the security form).

We would also like to remind you, that unlike some other providers, we don't have access to schools level data.

We are reducing our text messaging costs. From 1st April all customers on our standard tariff will be charged the new lower rate of 5p per text. A reduction of 16.5%!


Parental Payment coming soon!

We have listened to your requirements and are happy to announce that we have teamed up with WisePay and will be able to bring Parental Payment with Messenger.


Emerge is now fully integrated with Messenger!

Emerge can provide teachers with the capability to communicate with parents directly from the palm of their hand. The rich interface allows text messages to be sent to any group or individuals. As a result, parents can be updated on, for example, any experienced delays when returning from an organised museum trip, a goal scored at a football match or of course a school emergency - all in 'real time'.

As with Messenger, using Emerge, messages can be sent to parents, staff, year groups, classes, subjects and special interest groups. Attendance can be taken for your colleague's lessons, houses, am/pm registration or any SIMS group from within the school, on a school trip or even on the playing field in a PE lesson or a geography field trip.


Having problems with taking remote registration while in a PE class?

Available on Apple iOS and Android Devices, Emerge is totally portable. Registration can be taken wherever you are and is perfect for school trips too. All information is at your fingertips, including contacts, attendance, timetables, behavioural and medical details. Using five security protocols, Emerge updates in real time - online and offline and is currently available for use with SIMS and Serco Facility. We are delighted that Pearson e1 has joined our Emerge family!

"We decided to choose Groupcall as we could use our existing devices rather than purchasing new equipment for our staff and the solution was just what we were looking for. The installation process was seamless with remote training given when required, although the product is so easy to use, we more or less self-taught our staff and didn't need very much training at all" Sidney Stringer Academy, Coventry

SPECIAL OFFER FOR ALL GROUPCALL MESSENGER CUSTOMERS

As an existing Groupcall Messenger customer, we would like to offer you a special discount of 25% when you subscribe to Emerge. Don't forget you can have a free no obligation trial! Contact us for further details.

For further details, simply call us on: 020 8502 7344 or email us at: marketing@groupcall.com quoting Messenger News March 2012. Please note, this is a limited offer.


SECURITY FORM

Do you want to send messages remotely and can't remember your username and password? Please complete the security form and fax it back to: 020 8498 1099. Your details are required to enable us to give you your user name and password due to security issues. Security Form - click here


 
 
GROUPCALL NEWS

We are delighted to introduce you to Groupcall's latest team member Major Atwal who joins us from Fujitsu with experience as a server team leader. Major will be joining our growing support team as our Support Manager. So please join us in giving Major a big, warm welcome!


 
What our customers are saying about Messenger...

Essendine School says: “We love it and could not now exist without it - in fact our parents are complaining if we do not send a message to them! When we need to contact parent/carers regarding: urgent cancellation of school activities, school closure, reminders about visits out, best wishes for holidays, thank you to parents for support - the system is excellent."


 

Forthcoming Events

12th March - Bexley Council Civic Centre. We are presenting Emerge to Primary & Secondary schools.

15th March - Emerge Lunch, House of Lords, Westminster

21st-22nd March - Cognita Schools SIMS & ICT Conference, Slough, Windsor

23rd March - Blackburn Forum

18th April - Apple Education Leadership Summit, North Somerset

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The most talked about 'App' in Schools! Available to download from the App Store - try it for yourself!

Emerge is now available to download on Apple devices from the App Store and is also available in the Android marketplace. Follow the links by clicking on the relevant App icon above. Or search for Groupcall Emerge on your mobile device! Dowload the free App, Open, then click on the ‘demo’ icon on the top right of the log in screen to have a play.

Please note: If you download the ‘App’, you will be given the opportunity to access a dummy database and therefore the pupil and staff information you will see is not real. Please contact us if you would like to trial Emerge with your ownschool data

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We want to hear from you!

We would like to hear your thoughts and suggestions. These newsletters are for you - if you would like to see other items and information, please do just let us know.

Drop us a line at: marketing@groupcall.com

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NEW Messenger Option now available: Receive all of your incoming text as an email to a fixed email address. If you would like further information, simply call us on: 020 8502 7344 or email: sales@groupcall.com

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Case Studies Required
If you would like to share your experience of using Messenger and/or Emerge in your school, we would love to hear from you. Please email Nicki on: marketing@groupcall.com

NEW! SUPPORT HELPDESK

When you submit a call or email to the support department, a case number will be automatically generated and a confirmation email will be sent informing you that you will be contacted in due course.

Please ensure that you give as much information as possible. This will allow us to support you quickly and efficiently.

Need to contact our Support Team? Call us on: 020 8502 7344 (option 2) or you can email the support team:

Messenger Support, email: support@groupcall.com or if you require Emerge support, email: emerge.support@groupcall.com

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Contact Us:

For further information on Groupcall's range of products and services or to receive a FREE trial or demo, please call: 020 8502 7344, email us at: marketing@groupcall.com or visit: www.groupcall.com

FACEBOOK - Groupcall

TWITTER - @groupcall

LlNKED IN - Groupcall

All designed to keep you informed!

Groupcall were delighted to be awarded the 'ICT Company of the Year' Award!

 
 
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