Automated Messaging |
 |
Groupcall Alerts Automated Contact System
 |
Appointment Reminders, Booking/Order Confirmation |
|
Consumer Debt Management |
|
Community Survey and marketing solutions |
|
Fully Automated Solution, no manual intervention necessary |
|
Bi-Directional SMS & Voice communications |
|
Full Audit Trail and Response Monitoring |
|
Integrates with your existing database |
|
Improves the efficiency of your services |
Groupcall Automated Alerts
Groupcall Automated Alerts can integrate with any open database and "message-enable" it. Automated Alerts can perform complex SQL queries on one or more databases based on a schedule and send SMS (or voice messages) to selected recipients without user involvement.
Queries are user defined depending on requirements; for example: appointment or schedule reminders, payment reminders and debt recovery and the bi-directional communication can solicit a response from recipients which not only reduces your operating costs, but also makes life easier for your tenants, customers, patients or clients.
Alerts is script driven and therefore does not require any programming to adapt it to each customer's requirements. The Alerts system is completely configurable to query any database and send tailored messages automatically.
Groupcall Automated Alerts works with your existing systems sending automated messages directly from your database out through the internet, so no additional hardware or communications equipment is required and no data is taken off site.
Appointment/Schedule Reminders
Without doubt, missed appointments or DNAs (Did Not Attends) costs organisations thousands or even hundreds of thousands of pounds a year in lost revenue and wasted resources. This is often due to clients simply forgetting their appointment or forgetting to cancel or reschedule. It is estimated that 80% of adults now have mobile phones enabling effective direct contact reminders at a cost of a few pence and resulting in:-
|
Reduced DNAs |
|
Increased Appointment Availability |
|
Shortened Waiting Lists |
|
Reduced Costs |
|
Increase Customer Satisfaction |
|
Improve Customer Retention |
The bi-directional communication capability provides your clients with the ability to easily confirm, cancel or reschedule appointments and your operators a simple table view of responses to action.
