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Customer Debt Management
Collecting customer payments and handling arrears is a perennial and costly business challenge for all organisation. Pro-active timely communication via SMS or Voice messages is a cost effective solution to reducing late payments and bad debts. SMS recipients can be instructed to call an automated payment line or voice message recipients can be prompted to ‘select 1 to make payment’ for example, thus directing the customer to the automated payment system and reduce reliability on staffing resources.
Bad debts and customers with payment difficulties can be gently encouraged to open the communication channels leading to resolution of the problem and an approach which strengthens customer loyalty.
Automated Alerts will interrogate your database on a daily (or scheduled) basis and automatically send reminders to customers who have missed payment deadlines or have bad debts and provide them with action options, for example, by SMS – Dial 0800 0000000 to make a payment or speak to an advisor; or by Voice, the message could be configured to Press 1 to make a payment or Press 2 to speak to an operator.
Automated Alerts provides your organisation with a low cost customer debt management solution that will:-
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Increase Cash Flow |
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Decrease Arrears |
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Decrease Write-offs |
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Decrease Cost |
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Decrease Risk |
Customer Surveys
Groupcall Alerts empowers your organisation to poll contacts or clients, ask specific questions of a broad audience, collate responses and chart information received. In today’s society, approximately 80% of the population carries a mobile phone or a similar device which is able to receive and send messages and, unlike email and internet fatigue or anti-spam measures which prevent effective survey responses, SMS and voice messages have the ability to cut through ‘gate-keeping’ devices reaching a greater number of recipients who then have the ease of response with just a few ‘clicks’.
How does it work?
Groupcall Alerts integrates with your existing CRM system or database and interrogates fields on a scheduled or on-demand basis searching for pre-defined query matches. When a match is found, Alerts automatically sends an SMS or voice messages to the contact details associated with that record, for example:-
Survey: You recently contacted our help desk, to ensure we are providing the right level of customer service, please tell us your experience:-
Press 1 if the problem was resolved within 2 hours
Press 2 if the problem was resolved within 4 hours
Press 3 if the problem was not resolved.
Specs R Us is considering extending eye test appointment opening hours, please tell us which of the following option would best suit you
Press 1 for up to 7.30pm weekdays
Press 2 for early morning from 7.30am
Press 3 if current opening hours are sufficient
A full audit trail provides information about time sent, time delivered and collects responses received allowing you the opportunity to respond or chart statistics as necessary.
Groupcall Alerts is able to interrogate multiple databases concurrently and send thousands of messages simultaneously without any manual intervention.
Polling or Surveying customer or contact opinions is an extremely valuable tool for any organisation, in not only understanding customer requirements or public opinion, but also in strengthening customer loyalty and increasing customer retention.
For Further information or to discuss your specific requirements contact us on: 020 8502 7344, or email sales@groupcall.com
