Groupcall Alert continued |
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Full Real-Time Audit Trails
Alert message archive stores messages, delivery status and responses providing a complete audit trail and documented analysis tool ofall bi-directional communication.
SMS responses are stored within Alert and reconciled with the original message. Delivery status and read receipts provide you with a clear understanding of who has read the message, even if they haven’t replied giving you peace of mind that your communication has been received.
How does it work?
Alert can integrate with your existing database to interrogate fields on a scheduled or on-demand basis searching for pre-defined query matches. When a match is found, Alert automatically sends an SMS or voice message to the contact details associated with that record.
Failsafe Triangular NetworkInfrastructure
Emergency contact is only as effective as the provider’s network and communication infrastructure. Groupcall’s SMS and email services are delivered via two separate system aggregators. Each aggregator has their own redundancy plan in place which ensures that data and services are offered from multiple sites. The SMS services hardware infrastructure encompasses a fully redundant, fail-over setup, with no single point of failure over 3 sites. The server environment has been optimised for Microsoft operating systems and applications. Messages are load-balanced across multiple mobile networks with automatic routing to find the fastest network at any given time ensuring your messages will always take priority.
The Interactive Voice Response (IVR) platform is duplicated across two sites in Berkshire and London. Telephony connections are routed into both data centres from 4 different exchanges, allowing for multiple failures without any disruption to services.
Experienced Groupcall staff will provide initial training. Support is available 24/7 which includes on-going user training at no additional charge. We work closely with you to configure Alert to your requirements, ensuring you maximise the benefits of the system.
Listen to our latest Alert Radio Campaign, as heard on LBC 97.3fm
